Privacy statement
1 . Introduction
Lextractiv international respects the privacy of every individual who visits our website. We collect and use information from our Web site only as described in this privacy statement. This privacy statement applies solely to this Web site and discloses the data protection practices collected solely by Lextractiv international (or inter or intl.). If you do not agree with any part of this privacy statement, please do not use our website.
The terms “Lextractiv international (or inter or intl.)”, “we” and its derivatives refer to the owner of the website (located at Avenue Foch, Yaoundé (Région du Centre) BP: 17189-Yaoundé, Cameroon). The term “you” and its derivatives refers to the user or visitor of our website. The term “declaration” refers to this document. The terms “Lextractiv international (or inter or intl.) website” and “website” refer to the https://lextractivinternational.com/ website.
Lextractiv international (or inter or intl. is the controller of the data you provide during the application, registration, certification, review or other processes described in this privacy statement.
All data you enter in one of our online forms will be stored electronically by Lextractiv international (or inter or intl.). If you have any questions about the process or how your information is handled, please contact our Data Protection Officer by e-mail at [email protected].
2 . Website content
The content of the Lextractiv international (or inter or intl.) website is protected by intellectual property law. The information and content provided may not be reused without our explicit permission, except for private or other personal use within the meaning of the General Data Protection Regulation (GDPR) Press releases and articles from our press office presented on our website are available to newspaper or periodical publishers for publication. If they are published, we ask the publisher to send us a proof version.
This privacy statement does not cover any links from the Lextractiv international (or inter or intl.) website to other websites. We have no authority over, and accept no responsibility for, the content or design of other companies’ websites that are accessible via hyperlinks from our website. Furthermore, we explicitly dissociate ourselves from any Internet content that may be illegal or offensive. You assume full responsibility for the use of hyperlinks on our website to access the websites of other companies. We recommend that you check the privacy and data protection policies of Lextractiv international (or inter or intl.) partners or other users whose websites are accessible through our site.
Lextractiv international (or inter or intl.) is not responsible for the consequences of opening or using the websites of our partners. Partner hyperlinks and addresses provided on our website are automatically generated (geographic location and contact) as partners update their physical address.
3 . Legal basis for processing
We collect personally identifiable information (PII) only with the consent of the natural person (the data subject) and we guarantee that the data collected will be used only for the purposes indicated.
In addition, when you create an account and become a customer, partner, trainer, supervisor or distributor of Lextractiv international (or inter or intl.), you must complete a form for which we are not responsible. We ask for your consent to send you information only regarding our products, training, news, newsletters, webinars or other content related to our services.
4 . Type of data collected
We only collect the data you provide when you visit our website.
The transmission of information to Lextractiv international (or inter or intl.) is voluntary. By clicking on the “Submit” button on any of the forms on our website, you signify that you are aware of the Lextractiv international (or inter or intl.) Website Terms of Use and that you voluntarily consent to the terms contained therein.
4.1 . Registration forms
When you create a Lextractiv international (or inter or intl.) account, you provide us with data that may identify you personally and/or your organization, such as your full name, e-mail address, telephone number, country, region and city. In addition, when you create a Lextractiv international (or inter or intl.) partner account, we also collect data about your company including name, physical address, telephone and fax numbers.
The data we collect helps us to complete your registration process and to identify you as a user of our website.
4.2 . PECB training registration
Lextractiv international (or inter or intl.) is a PECB partner. For PECB training courses, Lextractiv international (or inter or intl.) operates only in Africa and the Middle East, in accordance with the terms of its partnership agreement with PECB. Lextractiv international (or inter or intl.) is supported by PECB in the efficient and high-quality execution and distribution of PECB services to its customers. Lextractiv international (or inter or intl.) is authorized by PECB to create training sessions and register participants. By using the Register a participant for a training course form, the PECB account of a participant who is not already a member is created by Lextractiv international (or inter or intl.) and will only be activated once the participant has clicked on the activation link sent by e-mail.
Lextractiv international (or inter or intl.) is solely responsible for the creation of the account and the use of the participant’s PII, including full name, country, region and e-mail address.
4.3 . Marketing e-mails
Lextractiv international (or inter or intl.) is the data controller for all marketing communications for Lextractiv branded services and products, including :
- Cabinet Lextractiv international ;
- Lextractiv Foundation;
- LEXT ;
- RELEXT Review;
- RELEXT Collection ;
- Lext E.Doc ;
- Lextractiv Consulting ;
- Lextractiv Learning;
- Lextractiv Litigation;
You agree that upon your acceptance of our marketing communications, you also agree to sporadically receive relevant news and offers about our services and products. In order to improve our services, we may contact you for surveys and market research purposes.
Personal information collected for marketing purposes is processed in accordance with your subscription preferences.
4.4 . Help Center
We support our customers with Live Chat, available from the Help Center on our website. If you use the online support line, we will collect your name, e-mail address and the content of your session. This data will be kept for three years and will not be shared with other parties. Support line logs are continuously monitored for quality improvement.
When you call the Lextractiv international support line, we collect Calling Line Identification data. We use this data to improve the efficiency and effectiveness of our services. Lextractiv international stores the data needed to respond to callers’ requests, by opening a ticket in the system, and following the processes concerning the ticket through to the end of the procedure. The data supplied by the ticket system is reviewed and, if necessary, deleted each year.
4.5 . People who contact our network via the website
If you use our website to connect to our network of partners and trainers, we only collect the data you provide, such as your name, telephone number, e-mail address and place of residence.
Your compound message is also collected to prevent, detect and respond to any form of fraud or abuse that could harm our network.
4.6 . Job applicants
When you apply for a job at Lextractiv international, we ask you for personal data: your contact details, your e-mail address and your CV. Your CV may contain other data considered personal, such as your qualifications, professional training and previous work experience.
Any data you provide during the application process is used only to process your application or to meet legal and regulatory requirements if necessary. We use your contact details to provide you with information relating to the processing of your job application. We use the other information you provide to assess your suitability for the position for which you have applied.
We do not collect more information than is necessary to achieve our objectives and we do not keep any data longer than necessary. We do not share the information you provide with any third parties. The data you provide, whether digital or physical, will be treated with the utmost security.
5 . Our service providers
5.1 . Amazon Web Services
To provide our services and publish our website, we use the Amazon Web Services (AWS) cloud computing platform. We do not grant AWS permission to share the personal data we collect from our Web Site account holders. You can read the AWS data protection notice here.
5.2 . Electronic mail
Microsoft 365 (Outlook) is another service we use for e-mail exchange and data backup in the cloud. We use Microsoft 365 because it complies with many of our information security requirements, including, but not limited to, ISO/IEC 27001, ISO/IEC 27701 and the EU General Data Protection Regulation. Microsoft 365 offers encryption of inactive data, which includes files stored in the cloud service, and encryption of data in transit, which includes e-mail messages exchanged or conversations that take place during a meeting.
Microsoft 365 uses several powerful encryption technologies and protocols, including Internet Protocol Security (IPSec), Transport Layer Security/Secure Sockets Layer (TLS/SSL) and Advanced Encryption Standard (AES). We do not guarantee encryption for our e-mail recipients. It is therefore your responsibility to ensure that your messages are encrypted.
We also check all e-mails sent to us for viruses or malware, including attachments. Please note that it is your responsibility to ensure that any e-mail you send to us complies with the law.
We use third parties such as Sendinblue, Amazon SES and Microsoft Outlook to send email messages to our network. For more information on how data is handled by these third parties, please read the following policies: Sendinblue Privacy Policy, AWS Data Protection Notice and Microsoft Privacy Statement.
5.3 . Payments on the Lextractiv international
Payments made from the Lextractiv international website are processed by a third-party service called Stripe. The data provided during the payment process is not stored in the Lextractiv international system and is transmitted to Stripe for the sole purpose of completing the payment process initiated by the user. To find out how Stripe processes and uses your data, please read their Privacy Policy.
Our website also supports PayPal payment services. PayPal’s privacy statement is available here.
Our website uses a payment aggregator that integrates several payment methods such as credit cards (CB, VISA, Master Card, Maestro, American Express), bank transfers and mobile payments. To find out how our aggregator processes and uses your data, please read its Privacy Policy.
5.5 . GoToWebinar
To make our free webinars available worldwide, we use the services of LogMeIn Inc, GoToWebinar and GoToMeeting. The privacy policy of LogMeIn Inc. is available here: https: //www.gotomeeting.com.
When you wish to participate in a webinar organized by Lextractiv international, when you register on the platform, we collect your full name, e-mail address and place of residence for the sole purpose of identifying your participation in the webinar.
5.6 . Social media
We use third-party providers, including LinkedIn, Facebook, Instagram, Twitter, YouTube, SlideShare , Blog Lextractiv to manage our interactions with social networks.
Social media interaction is provided by the social media accounts listed above. All our partners have their own privacy policies that describe how they collect, process and store data. To read their policies and statements, please visit their website.
If you send us a private or direct message on social networks, the message will be stored on LinkedIn and SlideShare in accordance with their Privacy Policy, on Facebook and Instagram in accordance with their Data Protection Policy or on Twitter in accordance with their Privacy Policy. Google LLC and its affiliates offer various services, including YouTube, for which they have their own privacy policies.
Subscribers to Lextractiv international’s LinkedIn account will not be shared with any other network by Lextractiv international unless requested by subscribers. We do not send commercial communications to our network subscribers without prior consent. In addition, we could publish a link to subscribe to our publications and newsletters.
5.7 . Digital badges
We use Credly to issue digital badges, which are web-based versions of your certifications. Information such as your name, e-mail address and certification programs are required for Credly to authenticate badges.
By giving your consent to the processing of the above-mentioned data when creating your Lextractiv international account, and after creating an account with Credly, the service will automatically assign badges following validation of your certification request. To find out about your rights as a data subject and how Credly handles your information, please see Credly’s Privacy Policy.
6 . Cookies and similar technologies
When you visit our website, you should be aware that we use third-party services such as Google Analytics to collect standard Internet logging information and details of visitor behavior patterns. This operation is carried out in order to collect information on the number of visitors to our website. The processing of this data does not provide any data enabling visitors to be identified.
In addition, we use a content delivery network to geolocate visitors to our Web site. The only time Lextractiv international collects personally identifiable information through the website is when a visitor voluntarily creates a user account. We ensure full transparency and provide clear explanations of how we use the information collected in these cases.
You can read more about how we use cookies in our Cookie Policy.
7 . Certification exam
Before scheduling an online exam, candidates must submit an online exam profile via their Lextractiv international account. Candidates must provide a full-face photo, as well as government or non-government identification, with data other than full name and photo hidden.
Candidates taking the paper exam must complete the Candidate Identification Sheet (CISH) before starting the exam. In the CISH, they must provide their full name, e-mail address and additional details about the exam session, such as exam title, date and location. The sole purpose of collecting this information is to enable Lextractiv international to identify candidates.
Lextractiv international will use your full name and e-mail address to register you in the examination processing system. Lextractiv international is an authorized PECB partner.
For PECB training courses, PECB may use your full name and e-mail address to register you for PECB training, if this step has not already been completed by Lextractiv international.
After completing the training, candidates can take the certification exam on paper or via PECB’s online exam platform. The date of announcement of the exam results depends on various factors; after the exam results have been issued, Lextractiv international and the trainer (PECB-certified trainer) will be able to view the exam results in order to complete administrative tasks (e.g., complete the candidate list, schedule exam retakes). This applies to all participants who, after completing the training, take their first attempt at a paper exam, retake a paper exam, take their first attempt at an online exam, or retake an online exam.
If, due to a disability, a candidate requires special accommodations during the exam, they must complete the Form for Candidates with a Disability and provide Lextractiv international with the necessary documentation so that the request can be considered for approval. Information concerning the candidate’s medical condition is treated in the strictest confidence.
7.1 . Examinations for our training courses
PECB Exams, the application we developed to offer online certification exams, is also used to provide certification exams for IAS-accredited PECB certification programs.
The application shares the webcam feed and the candidate’s computer screen, not simultaneously, with the remote online exam proctor at any time during the candidate’s online exam and verification process. The feed is stopped at the end of the exam and the invigilator can no longer access it.
During the verification stage and the online review process, the application takes automatic screenshots every 20 minutes from the stream selected by the supervisor. The remote proctor is also able to take screenshots to verify the candidate’s identity (compare the screenshots with the photos the candidate has provided with the exam profile), and when/if any suspicious activity or behavior going against our exam policy is noticed during the exam process.
Data from the exam application is stored on Amazon S3 Simple Storage Service, and the compartments are encrypted by default with an AES-256 bit encryption key.
Data may only be viewed by authorized LEXTRACTIV INTL. personnel. and IAS request, and are not shared with other parties.
Screenshots and test profiles are kept for 3 years. The exam profile containing your username and profile photo can also be voluntarily deleted from the my PECB dashboard after you have received your exam results.
8 . Request for certification
As a certification body, Lextractiv international is responsible for developing and maintaining valid and up-to-date certifications, setting standards for the certification of people and organizations, and issuing certificates, in liaison with its partners, notably PECB.
We collect personal information from users provided to us through their Lextractiv international account. In addition, to apply for certification, candidates must provide information such as their CV, work experience, studies and certifications.
Depending on the certification program, you’ll also need to provide contact details for two references who can validate your professional experience. We will contact your references by e-mail or telephone and invite them to fill in an online form to confirm the candidate’s experience.
11 . Children
This privacy statement is not intended for children. We understand the importance of protecting children’s data, especially in an online environment, and we do not knowingly collect or store children’s data.
12 . Search engines
Lextractiv international reserves the right to set up a search engine on its website to help visitors find information easily. The search engine will be used to search for publicly available information presented on our Web site, not the personally identifiable information of our users.
13 . Safety and performance
We take precautions to protect your data and your privacy. When you submit data in the forms available on our website, your data is protected both online and offline. Only employees who need the information to perform a specific job (for example, customer service managers, certification managers and assessors) have access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure, monitored environment with strictly controlled access.
We use a service provided by a third party to help maintain the security and performance of our website. Since data exchanged over the Internet is not 100% secure, we cannot guarantee that the data you send will not be lost, used illegally or altered fraudulently. We assume no responsibility for the use of the data by you or any third party.
13.1 . Data retention
We retain personal data only for as long as necessary and only for the purposes set out in this statement, or until we receive your request to delete your personal data. Please note that we may retain your data for longer periods if necessary to comply with our legal obligations.
13.2 . Data protection policy
Lextractiv international has established a Data Protection Policy that guarantees its employees, customers, partners and training participants that their data is protected and treated accordingly with the utmost care and confidentiality. Please read our Privacy Policy here.
14 . Complaints
Lextractiv international strives to meet the highest standards in the collection and use of personal data. That’s why we take the complaints we receive seriously. We encourage users of our website, visitors and any interested parties to bring to our attention any observations or opinions that are considered to indicate unfair, misleading or inappropriate data collection and/or use.
This privacy statement is intended to be concise and clear. It does not provide exhaustive details on all aspects of the collection and use of personal data by Lextractiv international. However, we will be happy to provide you with any further information or explanations you may require.
If you wish to make a complaint about how we have handled your personal data, you can do so by following the steps outlined in our Complaints and Appeals Policy.
15 . Data subjects’ access rights under the European Union’s (EU) General Data Protection Regulation (GDPR).
Users who are part of the EU or the European Economic Area (EEA), or who access our site from these territories, have the following rights under the GDPR:
- Right of access to your personal data
- Right to correct inaccurate personal data
- Right to delete your personal data
- Right to object to the processing of personal data
To exercise your rights under the GDPR, you can send a personal data access request to our Data Protection Officer at [email protected]. We will always verify the identity of anyone requesting access to a data subject before providing any information. Confirmation will be requested from the person concerned using the e-mail address they used to create their Lextractiv international account.
The first copy of your data will be provided free of charge. However, a fee of EUR 40 will be charged if further copies are requested. We will endeavour to provide the relevant data within 18 days.
15.1 . Deletion request
When you submit a request for erasure of your data, we anonymize all personal information so that the data subject cannot be identified. Anonymized data is only used by Lextractiv international for analytical purposes, such as the number of participants in a training course or the number of people certified for a certain period.
Please bear in mind that we do not delete all your information due to legal obligations such as financial transactions and accreditation requirements. If you are certified and hold one of the professional certifications we offer and you request erasure of your personal data, a digital copy of certificates and invoices will be stored and encrypted with limited access.
15.2 . Unsubscribe from commercial communications
If you decide to unsubscribe from marketing emails, your email address will be removed from the mailing list until you voluntarily decide to update your subscription preferences.
When you unsubscribe, if you decide to keep a Lextractiv account, you will continue to receive e-mails from the Lextractiv system concerning your account settings, training, exams and certification.
To unsubscribe from Lextractiv international marketing communications, click on the unsubscribe link in the footer of any marketing email you receive, or contact [email protected] to update your subscription preferences.
16 . Disclosure of personal data
In general and in all circumstances, we will not disclose personal data without consent. However, if required by the regulator, supervisory authority or other legal authorities, we may be required to disclose your data.
17 . Changes to this privacy statement
We regularly review this privacy statement. You will not be notified of any changes to this privacy statement. You are required to consult this declaration on our website.
17.1 . How to contact us
If you would like information about our privacy statement, you can e-mail us at [email protected] or write to us at :
Lextractiv international headquarters
Cabinet Lextractiv international
Avenue Foch, Yaoundé (Région du Centre), BP: 17189-Yaoundé
CAMEROON
